FAQ's

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps and choose your preferred payment method.

No, but creating an account allows you to track orders, save your details for future purchases, and receive exclusive updates.

We accept major credit/debit cards, Paymaya, GCash, QRPh, and Cash On Delivery.

If your order hasn't been processed or shipped yet, contact us immediately. Once processed, modifications or cancellations may not be possible.

You will receive a confirmation email with your order details after successful checkout.

Yes, but please note that items are not reserved and may go out of stock.

• Standard Shipping: 3–5 business days
• Same-Day Delivery: Available in Metro Manila only

Yes, we ship orders across the Philippines. Some remote areas may have longer delivery times.

Shipping fees are calculated at checkout based on your location, weight of the item(s), and shipping method.

Yes. A tracking number will be provided via email once your order has shipped.

Currently, we only ship within the Philippines.

Yes, we do accept Cash on Delivery (COD) for your convenience. Once your order is placed and verified, we will proceed with delivery promptly.

Please note: In rare cases where the item is of high value, we may require a partial upfront payment to confirm the order. This helps ensure a smooth and secure delivery process.

Same-Day Delivery Policy
winlanddepot.com is committed to delivering fast and efficient service through our Same-Day Delivery option. Please review the terms below:

1. Cut-Off Time
• Orders placed on or before 12:00 PM are eligible for same-day delivery.
• Orders received after 12:00 PM will be scheduled for the next available delivery date.

2. Delivery Schedule
• Same-day delivery orders will be served up until 11:59 PM of the same day.
• Dispatch schedules are arranged based on delivery location to ensure efficiency and proper route management.

3. Dispatch Times
• Deliveries within Metro Manila are dispatched at the following intervals:
– 8:00 AM | 12:00 PM | 5:00 PM
• Orders will be dispatched at the nearest available schedule after confirmation.

4. Service Coverage
• Same-day delivery is available exclusively within Metro Manila.
• Deliveries are fulfilled by the winlanddepot.com in-house courier team.
• Areas outside Metro Manila are not included in the same-day delivery service.

5. Conditions and Limitations
• Service is subject to availability within Metro Manila.
• Delivery timelines may be affected by factors beyond our control, including:
– Weather disturbances
– Road and traffic conditions
– Accessibility of delivery location
– Manpower availability
– Courier or third-party constraints

6. Important Reminders
• winlanddepot.com will exert best efforts to complete all same-day deliveries; however, delivery times are not guaranteed during unforeseen events.
• Customers will be notified of unavoidable delays.
• If no authorized recipient is available before or beyond standard office hours, customers must inform winlanddepot.com immediately to reschedule for the first dispatch the following day.
• Deliveries attempted beyond business hours will still be made. If unsuccessful due to unavailability of the customer or their representative:
– The order will be rescheduled to the next available dispatch.
– An additional handling fee may apply.
– Repeated failed delivery attempts may result in the account being tagged as high risk, potentially limiting future service eligibility.

To return a product, ensure it meets the following conditions:

• Hidden or factory defects must be assessed
• Items must be unused, with tags, and in original packaging
• Return must be initiated within 15 days of receiving the item
• Original sales invoice is required

• Within 15 days: winlanddepot will shoulder the return shipping fee.
• After 15 days: Buyer shoulders all shipping fees.

If the defect is proven after assessment, we will replace the item or issue store credit.

Yes, but it must be in original condition and packaging, unused and undamaged.

Yes, for credit card payments, a 3% processing fee applies to Change of Mind returns.

Store credit is issued within 7 business days upon validation of your return.

Yes, provided it's within 15 days and the value is equal. If your chosen replacement costs more, you’ll pay the price difference.

You may either wait for restocking or choose another item of equal value.

Unfortunately, we cannot process returns or exchanges without the original receipt.

When a cancellation request is submitted through our official website, the request will be directed to and processed by our authorized third-party service provider. Please note that all cancellations are governed by the procedures and policies established within the third-party provider’s system, which we are required to follow. Once your cancellation has been reviewed and approved, and if your order is deemed eligible for a refund, the approved amount will be credited back to the original form of payment used at the time of purchase. Refunds are typically processed within 7 to 14 business days from the date of approval. However, the exact time frame may vary depending on your financial institution’s policies and internal processing timelines. Please be aware that a refund processing fee may apply. Such fees are determined and collected by your financial institution or payment provider, and we have no control over the amount or timing of these charges. Any deductions imposed will be the responsibility of the customer. To ensure a smooth and efficient cancellation process, it is the customer’s responsibility to provide accurate and complete order details when submitting a request. Incomplete or incorrect information may cause delays or, in some cases, prevent the successful processing of the cancellation and refund. We strongly encourage customers to review their orders carefully before confirming a purchase to minimize the need for cancellations. Should a cancellation be unavoidable, compliance with the above requirements will help us facilitate a timely and transparent resolution. Once your cancellation is confirmed, we will keep you informed throughout the entire process. If there are any delays due to unforeseen circumstances, we will immediately notify you via E-mail, SMS, or any messaging platform integrated into our website that the cancellation is done. Important Notice to Customers: winlanddepot reserves the right to cancel any order, including those that have been confirmed or for which a shipping receipt has been issued, based on the information provided above. In the event of such a cancellation, we will promptly contact you to inform you of the situation. winlanddepot also does not reduce the amount of refund on a return or cancellation, through the assessment of a restocking fee or any other charge for any return or cancellation that occurs under the Return policy, or for any Chargeback that occurs under applicable rules and regulations...